14-day money-back guarantee | Digital products and AI services
Effective: 12 October 2026
This policy applies to purchases made directly from HyndeAI (Pty) Ltd (Hynde AI) through hyndeai.com, including AI-generated website copy, visual design specifications, backend specifications, sample code, brand assets and related digital deliverables. Where a separately signed statement of work governs bespoke agency services, that statement must be read alongside this policy; mandatory consumer rights always prevail.
Customers may request a refund for an eligible digital product or standard package for any reason within 14 calendar days after the date of payment. The request must be received by 11:59 pm Queensland time on day 14. This is a voluntary commercial promise in addition to, not instead of, legal rights. We will not reject an otherwise eligible request merely because the customer has accessed or downloaded a digital deliverable.
The guarantee applies to the standard digital deliverables sold under the Pure DIY Software, Hybrid AI Design and Interactive Web Apps packages, and to any standard, fixed-price digital components of the Full Agency Package. If Full Agency includes separately scoped human-delivered or custom services, the quotation must clearly identify any milestones, approved external costs and cancellation terms before payment; no term can override consumer guarantees or other non-excludable rights.
| Package | Illustrative checkout price | 14-day approach |
|---|---|---|
| Pure DIY Software | $150 | Eligible for full refund on timely request |
| Hybrid AI Design | $250 | Eligible for full refund on timely request |
| Interactive Web Apps | $350 | Eligible for full refund on timely request |
| Full Agency Package | $600 | Standard digital components covered; separately commissioned services handled as disclosed and required by law |
Email support@hyndeai.com with the subject "Refund Request", your order number, purchase email, purchase date and a brief description of the request. No explanation is required for a qualifying 14-day change-of-mind request. We will acknowledge within 2 business days, aim to decide within 5 business days, and initiate approved refunds promptly. Bank/payment-provider posting times vary; we aim to submit refunds to the original payment method within 10 business days after approval.
If Hynde AI introduces subscriptions or recurring plans, customers may cancel future renewals from their account or by contacting support. Cancellation stops future charges after the current paid period unless a different mandatory rule applies. Any refund for the current period will be assessed under the 14-day guarantee, the disclosed plan terms and applicable law. No subscription or auto-renewal should be represented as active unless actually offered.
If a deliverable is not supplied, is materially different from its advertised description, is not of acceptable quality or the service is not provided with due care and skill, customers may have rights to a repair, replacement, repeat performance, cancellation, refund or compensation under the Australian Consumer Law and other applicable mandatory laws. These rights may continue after the 14-day period. Hynde AI will assess the circumstances and provide the legally required remedy.
AI-generated copy, visual design directions, backend specifications, sample form code and brand concepts are not automatically equivalent to a hosted website, a functioning deployed web application, a working chatbot, or a final production logo. Product listings and checkout pages must clearly describe the actual deliverables. Where advertising and delivered output materially differ, the customer may be entitled to a remedy under consumer law.
Third-party domain names, paid hosting, software licences and other pass-through purchases must be disclosed and separately authorised before they are incurred. If custom agency work has started, any proposed charge for completed milestones or non-recoverable authorised costs must be fair, transparent, supported by records and consistent with mandatory law. This clause does not reduce the 14-day promise for eligible standard digital products.
We may verify order ownership and investigate duplicate charges or suspected misuse. Such checks must not unreasonably delay a legally required remedy. Customers may contact their card issuer or payment provider about unresolved payment disputes. We will not penalise customers for exercising statutory rights.
Customers worldwide may be entitled to mandatory consumer rights in their home country, including statutory withdrawal or cancellation rights. These rights are not restricted by this policy. Customers below the age of legal contractual capacity should purchase only through a parent or legal guardian, where permitted. Queensland law governs the contract to the extent permitted, without displacing non-excludable protections.
Customer support: support@hyndeai.com. Postal address: 21 Loowa St, Kallangur, QLD 4503, Australia. We may update this policy prospectively, showing the effective date; the version presented at purchase and applicable law govern existing transactions.